Open QuickTrade Pro mobile app or go to the login page and click "Forgot Password". Enter your registered email address. You will receive a OTP via email or SMS. Now you can create a new password.

Yes, you can update your contact information by visiting any of our branches with proper identification, or through our Midway Portal. For security reasons, online changes require additional verification.

Yes, you can update your bank account information by visiting any of our branches with proper identification, or through our Midway Portal. For security reasons, online changes require additional verification.

Account locks usually occur due to multiple failed login attempts or suspicious activity. Contact our customer service at 09609 100 142 or visit any branch with your ID for immediate assistance.

Log into your Midway Portal and navigate to the "Portfolio" or "Ledger Balance" section. You can view and download portfolio statements and transaction history also dividend history, transaction history. Statements are also sent to your registered email at the end of the day.

Yes, you can open multiple accounts for different purposes such as personal trading, family members, or investment strategies. Each account requires separate KYC documentation and will have its own BO (Beneficiary Owner) account number.

Visit any Midway Securities branch or Midway Portal with your updated nominee details(CDBL by laws form-23), their National ID copy, and recent photographs. Nominee changes must be done in person for security and legal compliance. The update process takes 2-7 business days.

A BO (Beneficiary Owner) account is mandatory for trading in Bangladesh stock market. It is a dematerialized account that holds your shares electronically. Midway Securities will help you open a BO account with CDBL (Central Depository Bangladesh Limited) during the account opening process.

To close your account, visit our branch with a written closure request, your National ID, and account details. Ensure all outstanding dues are settled and shares are either sold or transferred. Account closure typically takes 7-10 business days after all requirements are met.

You can place Market Orders (immediate execution at current price), Limit Orders (execution at specified price or better), and Busket order (triggered every day within your provided specific date range), SL&TP(Stop loss & Take profit), Offline trading and pre market order. Advanced traders can also use conditional orders.

Dhaka Stock Exchange (DSE) trading hours are Sunday to Thursday, 10:00 AM to 2:30 PM. The market is closed on Fridays, Saturdays, and public holidays. Trading hours may be changed or adjusted due to Ramadan, or government decisions. Pre-market and after-market sessions may have different timings.

Use our QuickTrade Pro mobile app or web platform to monitor real-time portfolio values, profit/loss, and detailed performance analytics. You can also set up notification alerts for price movements.

Yes, we provide IPO application services. You can apply for IPOs through our platform during the subscription period. We also provide research and recommendations on upcoming IPOs.

Market at best orders typically execute within seconds during trading hours if liquidity is available. Limit orders execute when the market price reaches your specified price. Order execution depends on market conditions, available buyers/sellers, and order priority.

Yes, you can cancel or modify Pending/Accepted orders that have not yet been executed. Log into your QuickTrade Pro, go to "Order List" under portfolio, and select the order you wish to cancel or modify. Already executed(Filled) orders cannot be reversed.

Cash dividends are automatically credited to your registered bank account within 30–45 days after the record date. If you do not receive the cash dividend, you can claim it directly from the company after the “Dividend Disbursement” notice is published.Please make sure your bank account and BO account details are up to date to avoid any delays. Stock dividends are credited directly to your BO account.

Circuit breakers are automatic trading halts triggered when a stock price moves beyond a certain percentage (usually ±10% in DSE) within a day.

First, check your internet connection and try refreshing the page. Clear your browser cache or restart the mobile app. If the problem persists, contact our technical support at 09609 100 142 or use our live chat feature.

Yes, our QuickTrade Pro mobile app is available for both Android and iOS devices. It offers full trading functionality, real-time quotes, portfolio monitoring, and market news. Download from Google Play Store or Apple App Store.

Absolutely. We use bank-level SSL encryption, two-factor authentication, and comply with international data security standards. Your data is stored in secure servers and never shared with third parties without consent.

Log in to your QuickTrade Pro mobile apps, go to the Menu Bar → Settings, and enable the Fingerprint/Face Lock option. This will make it easier and faster to access your account securely.