Did not receive your Cash Dividend? Here is what you should do.

​Many investors complain about not seeing their Cash Dividends in their BO Accounts. Cash Dividends are not sent to BO accounts (only Bonus shares are sent). All Cash Dividends are sent directly to Investor’s registered Bank accounts by the companies. If you are missing any Cash Dividends, here is a guide on how to find and claim them. 

Here they are -

1. Check your registered Bank account: All cash dividends are sent to your registered Bank account, which you used to open your BO account (only a few listed companies still send you Dividend warrants to your home address). Only bonus shares are sent to your BO account. Check the balance of your Bank account, and look for any credit entries that might be related to the dividend.
2. Check if you held shares on Record Date: Check your portfolio to see whether you actually owned the shares on Record Date. To learn more about Record Date click here 
3. Check the dividend payment date: Make sure you understand when the payment is expected to be made. Usually after the Annual General Meeting (AGM) is conducted, all Cash Dividends are disbursed to investors within 30-40 working days. After Dividend Disbursement is completed, the Company will inform everyone via Dhaka Stock Exchange Ltd.’s (DSE) website.
4. Check your Bank account details: Ensure that your BO account details, including your mailing address and bank details, are up-to-date on CDBL. If the details are incorrect, you may not receive the payment.
5. Contact the company: If the dividend payment is not present in your Bank account, you should contact the company directly through their website. Every listed company has a website and a link called “Investor Relation” dedicated to solving these problems. Explain the situation and ask for clarification on the status of your payment.
6. Get in touch with the stock exchange: If the company is unable to resolve the issue, you should contact the Stock Exchange where the shares are listed. They may be able to provide additional information on why the payment was not received. Their contact information is available on their website.
7. File a complaint: If all other steps have failed, you may need to file a complaint with the relevant regulatory authority such as, Bangladesh Securities and Exchange Commission (BSEC), Dhaka Stock Exchange Ltd. (DSE), or another relevant body.
8. Consider legal action: In severe cases, you may need to consider taking legal action against the company. This should only be considered as a last resort; after all other methods have been exhausted.

Note: Before following these steps, it's always better to check the terms and conditions related to the dividend payment, Record Date, the cut-off date, etc.